Refund policy

Refund & Cancellation Policy

We really hope you are happy with your purchase from us. However, if anything does not meet your needs or expectations, you may return eligible items within 30 days of receiving them for a refund or exchange.

RETURNS

To be eligible for a return, items must be in the same condition that you received them — unworn or unused, with tags, and in the original packaging.

  • Shipping charges are non-refundable once the order has been shipped.
  • If the return is not due to product damage, shipping issues, or product defects, you may be responsible for the return shipping cost.

All sales of customized or personalized products are final. Cancellations and refunds are not available for these items.

To start a return, please contact us at lasercutwraps@gmail.com. We will provide you with the authorized return address.

Important:
Any return sent to an address not provided by our customer service team will not be accepted.

Return Address

Please send approved returns to the following address:

Xin Cheng Xiang Yue Lan Shan 6 Dong 606
Qixia District, Nanjing 210000
Jiangsu, China

Once we receive the returned package, we will issue a refund as soon as possible.

REFUNDS

A refund will be issued within 3 business days of receiving your returned order.

EXCHANGES

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, please contact us immediately at lasercutwraps@gmail.com so we can evaluate the issue and make it right.

ORDER CANCELLATION POLICY

We accept order cancellations within 4 hours of placing your order.

  • If your cancellation request is submitted within 4 hours and before the order has been shipped, we will cancel the order and issue a full refund.
  • Once the 4-hour window has passed or the order has been shipped, the order can no longer be canceled.

ORDER PROCESSING TIME

Orders are typically processed and shipped within 2 business days of being placed.

Shipping Fees – Non-Refundable

Shipping fees are non-refundable once an order has been processed and dispatched.

This includes all standard and expedited shipping services. Once the carrier has been engaged and the shipment has left our facility, the shipping cost is considered fulfilled and cannot be reimbursed, as these charges are paid directly to the shipping carrier.

If a refund is approved for the product itself, the original shipping fee will not be included in the refunded amount.

For orders placed with upgraded or expedited shipping options (such as Super Fast Delivery), the additional shipping fee is also non-refundable once the order has shipped.

Need Help?

If you have any questions, we’re here to help!

Email: lasercutwraps@gmail.com
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